Refund policy

All Shootieo Productions models are printed specifically for you upon order. Because of this, we do not accept returns or exchanges on completed prints.

However, we stand behind our work. We will offer a full refund or replacement if:

• Your item arrives damaged due to shipping
• Your item has a significant print defect that affects its structural integrity (not cosmetic surface texture, which is inherent to FDM/resin printing)

Please note:

• Minor surface texture, layer lines, and support witness marks are normal characteristics of 3D printed miniatures and are not considered defects
• Final sanding, support removal, and fit-and-finish work is the buyer's responsibility as noted in each product listing
• Refund/replacement requests must be submitted within 14 days of delivery with photos of the issue

To request a refund or replacement, contact us through our Contact page with your order number and photos.